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    Privacy statement

    General Privacy Statement
    This privacy policy was last modified on February 1st, 2023.

    We are aware that you trust us and we see it as our responsibility to protect your privacy. On this page, we inform you about the data we may collect when you use our website, send us a message, or interact with us in any other way, why we collect this data, and how we improve your user experience with it. This way, you know exactly how we work.

    This privacy policy applies to the services of the companies in the Ontrax Group, namely Ontrax Europe BV, Ontrax Rentals UK Ltd., and Ontrax Rentals BV, further collectively or individually referred to as “Ontrax.” You should be aware that Ontrax is not responsible for the privacy policy of other sites and resources. By using this website, you indicate that you accept the privacy policy.

    Ontrax respects the privacy of all users of its site and ensures that the personal information you provide us with is treated confidentially. Ontrax Europe BV, located at Ulvenhoutselaan 5, 4835 MA Breda, Netherlands, is responsible for the processing of personal data as shown in this privacy statement. Ontrax Europe BV acts on behalf of the companies in the Ontrax group, such as Ontrax Europe BV, Ontrax Rentals UK Ltd., and Ontrax Rentals BV. Ontrax Europe BV and its affiliated companies are hereinafter referred to as “Ontrax.”


    Contact details
    Ontrax Europe BV
    Ulvenhoutselaan 5
    4835 MA Breda
    T: +31620540126

    Eva Grosfeld is the Data Protection Officer of Ontrax. She can be reached at

    Personal data we process
    Ontrax Europe BV processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we process:

    • First and last name;
    • Phone number;
    • Email address;
    • Other personal data that you actively provide in correspondence and by phone.

    Special and/or sensitive personal data we process
    Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16 years old. We therefore recommend that parents be involved in their children’s online activities to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal information about a minor without parental consent, please contact us at, and we will delete this information.

    For what purpose and on what basis we process personal data Web form
    The websites offer the possibility to send messages to Ontrax. In this, you voluntarily provide your name, email address, and/or phone number, and the reason for the contact.

    Service provision: When you sign up for one of our services, we ask you to provide personal information. This data is used to perform the service. The data is stored on our secure servers or those of a third party. We will not combine this data with other personal data we have.

    Communication: When you send us an email or other messages, we may save those messages. Sometimes, we ask you for personal data that is relevant to the situation at hand. This enables us to process your requests and answer your questions. The data is stored on our secure servers or those of a third party.

    Communication: When you send us an email or other messages, it is possible that we may store those messages. Sometimes we may ask for your personal information that is relevant to the specific situation. This allows us to process your inquiries and respond to your requests. The data is stored on Ontrax’s own secure servers or those of a third party. We will not combine this data with any other personal information that we have.

    Ontrax Europe BV processes your personal data for the following purposes:

    • To be able to call or email you if necessary to carry out our services;
    • To inform you about changes to our services and products.

    Automated decision-making
    Ontrax does not use automated processing and therefore does not make decisions about matters that could have (significant) consequences for individuals. This refers to decisions made by computer programs or systems, without any human involvement (such as an Ontrax employee).

    How long we retain personal data
    Ontrax does not keep your personal data longer than necessary to achieve the purposes for which your data is collected. As long as there is a business relationship, there is a need to keep your data. The retention period starts after the end of the business relationship. We apply the following retention periods for the following (categories of) personal data:

    Name: 3 years
    Email address: 3 years
    Telephone number: 3 years
    Company name: 3 years

    Sharing personal data with third parties: Ontrax only provides third parties with your personal data if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

    Cookies or similar techniques that we use: Ontrax Europe BV does not use cookies or similar techniques.

    Accessing, correcting or deleting data
    You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or object to the processing of your personal data by Ontrax, and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization designated by you.

    You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to To ensure that the request for access is made by you, we ask you to include a copy of your identity document with the request. In this copy, black out your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) for privacy protection. We will respond as soon as possible, but within four weeks, to your request.

    Ontrax also wants to inform you that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link:

    How we secure personal data
    Ontrax takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or